What is Customer Experience?
Customer Experience is not just the interactions a customer has with a brand. It also involves impression, relationship, experiences, and perception about the brand.
The year 2019 has just begun and has given hopes and new heights to ascend for businesses. As we begin another year after an eventful past year, here are the customer experience trends in 2019 that businesses should take note of.
Changing names, Gigantic statues, Trump’s USA, Homosexuality becoming legal, Right to privacy, Aadhar fiasco and Infinity wars - what a year it has been!