Irrespective of what scale you start a business on, you ultimately want to see it grow further ahead. That growth becomes a possibility when your restaurant brand creates a better customer experience, and thus, better customer loyalty.
What keeps a customer coming back to your business? Is it the impeccable customer service or a well-crafted customer experience?
Or perhaps, it is a combination of the various customer touchpoints which come together to create a beautiful customer journey?
Confused? let us simplify this!