Customer Experience Blog

Akshay Karwal


Recent Posts

Net Promoter Score Vs CSAT Score - Which One Should You Use?

By Akshay Karwal posted in Net Promoter Score

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It is recognized the world over that customer loyalty and satisfaction will be the key drivers for business growth.

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Learn To Measure Customer Satisfaction Correctly

By Akshay Karwal posted in Net Promoter Score

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A Restaurant's Guide To Achieve Customer Loyalty

By Akshay Karwal posted in Net Promoter Score

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Why google reviews are very important for the brand reputation of your hotel

By Akshay Karwal

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Benefits of Using Customer Experience Management solution for your hotels

By Akshay Karwal posted in Customer Experience

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Learn creative ways to elevate your retail in-store experience

By Akshay Karwal

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Competition in the retail business is aggressive than ever. Having a multitude of options available to consumers today, it doesn’t take more than a glimpse to lose your potential customers.

 

What compels consumers to come down to your store and shop is nothing but an expectation of a satisfactory in-store experience.

 

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Did Amazon, Uber, & Apple kill the conventional businesses?

By Akshay Karwal

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With advancement of technology, we have seen a great shift in the behavior of consumers. Simply put, consumers are now much more educated and value their time and money. Moreover, they have plenty of resources at their disposal to do research before they make any buying decision.
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