Customer Experience Blog

Customer Service and Customer Experience - What is The Difference?

By Team Survaider

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What keeps a customer coming back to your business? Is it the impeccable customer service or a well-crafted customer experience?

O
r perhaps, it is a combination of the various customer touchpoints which come together to create a beautiful customer journey?

Confused? let us simplify this!

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Net Promoter Score Survey - 25 Tips To Increase Response Rate (2019 Edition)

By Avinash Patil posted in Net Promoter Score

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Improving your Net Promoter Score or NPS is a problem at hand that businesses are dealing with. The answer to the solution isn’t a magic spell. 

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Top 15 Women Leaders in Service Industry - And Their Success Stories

By Avinash Patil

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Being a woman in a patriarchal society is tiring. With gender inequality, pay gap, sexism being the vices, women find it tough to thrive in the corporate world. Despite all the problems which slow down women, there are many women who have risen above them.

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What is Online Reputation Management (ORM) - The Complete Guide

By Avinash Patil posted in Online Reputation

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How To Win The Race By Monitoring Online Reputation Of Your Brand

By Avinash Patil posted in Online Reputation

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SEO vs Online Reputation Management (ORM) - Learn The Difference & Benefits

By Avinash Patil posted in Online Reputation

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The difference between SEO (Search Engine Optimization) and ORM (Online Reputation Management) is a topic of discussion that needs to be done in order to dispel the confusion between the two.


Whether you are a B2B or B2C firm, knowing the difference between the two can help you strategize your efforts in SEO and ORM better.

So, grab a cup of coffee and start reading the 4 differences between SEO and ORM.

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5 Tactics To Improve Online Reputation Of Your Hotel

By Avinash Patil posted in Online Reputation

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A frequently asked question is ‘What are the ways to improve my hotel’s online reputation?’. Gladly, the internet has many answers, but how do you find what works and what doesn’t?

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