Customer Experience Blog

Learn To Measure Customer Satisfaction Correctly

By Akshay Karwal posted in Net Promoter Score

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What Is A Good Net Promoter Score (NPS) For Your Business?

By Avinash Patil posted in Net Promoter Score

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Introduction

Net Promoter Score or NPS is a metric which measures customer loyalty and customer satisfaction. Did we just say ‘Customer Satisfaction’? Don’t worry, we will familiarize the term to you.

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The Complete Guide To Net Promoter Score - A Loyalty Metric

By Avinash Patil posted in Net Promoter Score

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What is a Net Promoter Score?


For someone who has been in the B2B or B2C circle, the word Net Promoter Score (NPS) might be a familiar term. Though having heard of it, yet people and brands alike don’t have clarity on the same.

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A Restaurant's Guide To Achieve Customer Loyalty

By Akshay Karwal posted in Net Promoter Score

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What is Customer Experience? - A Complete Guide For Your Business

By Avinash Patil posted in Customer Experience

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What is Customer
Experience?

Customer Experience is not just the interactions a customer has with a brand. It also involves impression, relationship, experiences, and perception about the brand.

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These 5 Customer Experience Trends Will Be Important In 2019

By Avinash Patil posted in Customer Experience

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The year 2019 has just begun and has given hopes and new heights to ascend for businesses. As we begin another year after an eventful past year, here are the customer experience trends in 2019 that businesses should take note of.

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Survaider in 2018 - A quick recap

By Tushar Mishra posted in Customer Experience

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Changing names, Gigantic statues, Trump’s USA, Homosexuality becoming legal, Right to privacy, Aadhar fiasco and Infinity wars - what a year it has been!

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