Customer Experience Blog

Learn creative ways to elevate your retail in-store experience

By Akshay Karwal

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Competition in the retail business is aggressive than ever. Having a multitude of options available to consumers today, it doesn’t take more than a glimpse to lose your potential customers.

 

What compels consumers to come down to your store and shop is nothing but an expectation of a satisfactory in-store experience.

 

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Did Amazon, Uber, & Apple kill the conventional businesses?

By Akshay Karwal

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With advancement of technology, we have seen a great shift in the behavior of consumers. Simply put, consumers are now much more educated and value their time and money. Moreover, they have plenty of resources at their disposal to do research before they make any buying decision.
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The 4 strategies you must adapt to win in your CX game

By Akshay Karwal

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Technology has indeed evolved a lot and its effect is very apparent more than ever. It has given power in the hands of the consumer and no doubt there is an immediate need to satisfy the customer requirement for more intuitive user interaction.
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How to prevent fake reviews on TripAdvisor from ruining your brand

By Akshay Karwal

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If you own or work in a customer-centric business then there is a high probability that you would have faced the heat of fake negative reviews on TripAdvisor.
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The three factors that trigger brand loyalty in your customers

By Akshay Karwal

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Are your customers loyal to your brand? Do they buy your product or take your service regardless of price fluctuation? You must have asked these questions to yourself a many times.
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Survaider Recognised as a Rising Star for Customer Feedback Management Solutions

By Madhulika Mukherjee

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How do you keep your customers happy? For the team behind Survaider, this involves actively listening to customer feedback and efficiently responding to their concerns and requests.
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7 ways to build an army of loyal customers

By Madhulika Mukherjee

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A celebrity is convicted in a murder case and millions of people still support him (no surprises for guessing who). On the other hand, you just get a negative review on Facebook and suddenly all your business seems crashing down.
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