Customer Experience Blog

Akshay Karwal


Recent Posts

The 4 strategies you must adapt to win in your CX game

By Akshay Karwal

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Technology has indeed evolved a lot and its effect is very apparent more than ever. It has given power in the hands of the consumer and no doubt there is an immediate need to satisfy the customer requirement for more intuitive user interaction.
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How to prevent fake reviews on TripAdvisor from ruining your brand

By Akshay Karwal

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If you own or work in a customer-centric business then there is a high probability that you would have faced the heat of fake negative reviews on TripAdvisor.
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The three factors that trigger brand loyalty in your customers

By Akshay Karwal

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Are your customers loyal to your brand? Do they buy your product or take your service regardless of price fluctuation? You must have asked these questions to yourself a many times.
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Shhh! Don't tell these secrets of Online Reviews

By Akshay Karwal

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In earlier days, buyers had just sales professional at their disposal to give them insights on a product or a brand. We have come a long way since then.

We have now a multitude of resources to validate the brand value and reputation. One of such resources is online reviews.
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