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Stories about making your customers fall in love with you.

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How to reply to negative reviews

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“88% of customers have read reviews to determine the quality of a local business” That means 9 out of 10 of your prospective customers will read your online reviews before making their buying decision! You’re thinking — great! I have nothing to fear, my online ratings are fabulous! But remember, amongst all those 5 star ...

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Importance of customer experience in hotels industry

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In the hotel industry, the main focus has always been about creating positive customer experience. Whether it is a birthday party or wedding nights, business meetings or honey moons, every customer in the hotel business has had some of the most memorable experiences and this experience is one of the major deciding factors that help ...

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